FREQUENTLY ASKED QUESTIONS
If you have questions about the theatre, we’ve got answers for you! If you can’t find the answer to your question, please feel free to E-mail us at firstname.lastname@example.org or give us a call at (931) 484-5000.
What do I wear to the Playhouse?
Dress at the Playhouse is casual. You may see folks in their “Sunday Best” but many prefer more relaxed attire. Know that you’ll always be welcome at the Playhouse regardless of attire. As the theatre tends to be chilly at various times of the year, you may want to think about bringing a sweater.
What Credit Cards do you accept?
Visa, Master Card, American Express and Discover
What time should I arrive?
Seating area for each theater opens 30 minutes prior to curtain. It is recommended that you arrive at least 15 minutes prior to the show so you do not feel rushed.
Where do I park?
Parking is on site and completely FREE!
Do I have to buy tickets in advance?
We recommend purchasing tickets in advance to ensure tickets are available and you get your preferred seats. However, tickets are sold at the door. To check availability, please call the box office at 931-484-5000.
Do children get in free?
“Babes in arms” are allowed at the Playhouse. If you hold your child you will not need a ticket for the child. If the child occupies a seat, you are required to purchase a child ticket. If you have questions, please ask the box office.
Is photography or videotaping allowed?
Photography is allowed and even encouraged in our lobby and in front of the building. Feel free to take a selfie and share your experience at the Playhouse on social media. However, during the performance no photography or videotaping is allowed unless authorized by Playhouse Personnel.
Can I use my cell phone at the theater?
Cell phones and any other digital equipment that makes noise should be turned completely off during the performance. Even a cell phone on vibrate or a glow while texting can be disruptive to your fellow patrons. Take a break and enjoy the show!
Are you wheelchair and handicap accessible?
Yes, wheelchair accessible seating is available in both the Mainstage and Adventure Theater. Please call in advance for tickets when handicapped seating is required.
What if I need hearing assistance?
BELTONE HEARING AID CENTER of Crossville & Perry Ebel generously provided our new listening device system. If you have a Beltone hearing aid with LINK capability open and close your battery doors on your hearing aids and you will be able to hear the performance through your hearing aids. Beltone has also installed a T-Coil System for ALL hearing aids. If your hearing aid has T-Coil capability, please switch now to your T-Coil program. If you are not sure if you have T-Coil access, please call your provider.
Can I meet the actors after the show?
For all of our productions the first performance is our Opening Night and the cast and crew meets and mingles with the audience after the show. On other performances, some of the actors may come out to meet and greet but typically not all of them.
Where are the performers from?
The performers are selected from national auditions in New York City, Southeastern Theatre Conference, United Professional Theatre Association and local auditions. For more information on our casts, read through your program before the show.